Operational Communications Course

Operational Communications Course

– Brief Description

This course provides participants with an understanding of communications in the workplace, skills and experience in planning for, conducting and reporting on briefings and debriefings, liaising with media at the local level along with key skills in facilitating exercise programs or other programs of activities in the workplace.

Operational Communications Course

– Course Overview

PUACOM001 – Communicate in the workplace

This unit of competency involves the skills and knowledge required to interact with people internally and externally through verbal, non-verbal and written communication and to follow verbal and written instructions in the work place. It includes communicating verbally and non-verbally with clients, giving and receiving instructions, taking part in group discussions, participating in informal meetings and preparing to process routine correspondence and records.

The unit is applicable to all personnel but has a specific focus on the communication skills required by individuals at entry level in public safety organisations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

PUACOM012 - Liaise with media at a local level

No licensing, legislative or certification requirements apply to this unit at the time of publication.

PUACOM005 – Foster a positive organisational image in the community

This unit of competency involves the skills and knowledge required to enable two-way communication with the community and to promote a positive public image. It includes promoting and representing the organisation in the community and advising and involving the community in public safety activities.

The unit is applicable to personnel who are required to take an active community engagement and educational role.



No licensing, legislative or certification requirements apply to this unit at the time of publication.